Gluten Free Goods Store FAQ’s

Do you have a shop I can come to?

No, we are online only (although do allow pickups from our Whangamata base).

When will my order be sent?

Your order will be sent out the same day if received before 12.00pm, otherwise it will leave the next working day. We use a few different courier company’s depending on your location. Orders are sent out Monday to Friday excluding public holidays).

How much is shipping and do you ship overseas?

Shipping is $14.50 for urban courier up to 3kg and $40.00 for rural courier. We don’t ship anywhere other than New Zealand. Please utilise an urban address where possible or share with a friend to keep shipping costs affordable.

Can I pick my order up?

Sure can, we are located in Whangamata, you must wait for an email advising pickup times.

Are all the items gluten free?

Yes! We’ve sourced only gluten free products so you can shop with ease, all ingredients are listed in case you have other allergies.

Refunds / Damaged Goods:

All sales are final, there are no returns. If an item turns up damaged, take a photo and email along with your order number to hello@glutenfreegoods.co.nz and a replacement will be sent. If a replacement is not available a store credit will be given. Emails and claims must be received within 7 days of order date.

I have a product I’d like you to stock, how do I do that?

If you are a consumer and would like us to stock something, let us know via email hello@glutenfreegoods.co.nz, likewise if you are a supplier of awesome gluten free goods, drop us an email with your wholesale info and we’ll go from there.

How can I make payment?

You can pay by credit or with debit card through stripe. If you wish to pay via bank transfer, please email hello@glutenfreegoods.co.nz with your order and we’ll send an invoice for payment.

Most of this stuff I can get in the supermarket - why should I get from you?

Good question! Yes, you can get most of this in the supermarket (which stocks a multitude of products), but we only sell gluten free products so you can take your time browsing online instead of trying to figure out if you can eat it or not). Not everyone is close to a supermarket. We try to be competitively priced and give a great range of options. We are a local online store aiming for a healthy future for our family #supportlocal